| Start | Professional | Enterprise | Sales and backoffice users | |
|---|---|---|---|---|
| Omnichannel Contact Centre licence (per user) | 25 EUR/month | 45 EUR/month | 60 EUR/month | 15 EUR/month |
| Call centre features | ||||
| Voice services (phone numbers and SIP trunk) | ||||
| Virtual PBX | ||||
| Call queues for incoming calls | Up to 4 queues | |||
| Graphical IVR | Fixed scenarios only | |||
| Call recording | 1GB, appr. 100 hours of record | 2GB, appr. 200 hours of record | 2GB, appr. 200 hours of record | 1GB, appr. 100 hours of record |
| SMS Chat | Based on main licences | |||
| Wallboard | ||||
| CRM, ERP integrations | Read only | Read only | Full Integration | Based on main licences |
| Call centre Modules | Enterprise Modules* | Based on main licences* | ||
| Helpdesk features | ||||
| Ticketing system | Max 100 activities per month | |||
| Ticketing queues | Up to 2 queues | |||
| E-mail channel | ||||
| Web forms channel | ||||
| Webchat channel | Based on main licences | |||
| Facebook Messenger | Based on main licences | |||
| Helpdesk Modules | Professional modules** | Professional and Enterprise modules** | Based on main licences** | |
| Other features | ||||
| Statistics and customers statistic | ||||
| Realtime Reports for supervisors | ||||
| SLA | Up to 99,5 % | Up to 99,7 % | Up to 99,9 % | Based on main licences |
| Call centre licence only (per user) | 15 EUR/month | 20 EUR/month | 30 EUR/month | 5 EUR/month |
| Helpdesk licence only (per user) | 15 EUR/month | 30 EUR/month | 40 EUR/month | 10 EUR/month |
